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Essential Facilitation Skills For The Workplace

This online course demonstrates practical techniques to improve your facilitation skills in your workplace.

Welcome to the Essential Facilitation Skills For The Workplace.

Facilitation is the leadership skill which focuses on asking rather than telling and listening to build consensus. This course will introduce you to the core competency and give you practical ways to apply your facilitation skills in your workplace.

In this course, you will learn

  • what facilitation is,
  • skills that a facilitator should have, and
  • the different skill levels of a facilitator.

You will also learn some basic facilitation techniques, such as

  • Ground rules
  • Differentiating between content and process,
  • Bringing divergent and convergent thinking together,
  • Degrees of support,
  • Managing difficult participants,
  • Building sustainable agreements, and more.

Knowledge Assessment I & II - course delegates will have access to the Knowledge Assessment Modules to test their understanding of the concepts and principles of Essential Facilitation In The Workplace.

Certificate of Completion - upon successful completion of the course, delegates will also obtain a Certificate of Completion as evidence that they have not only attempted the course on developing their facilitation skills, but they have also passed the Knowledge Modules to demonstrate mastery of the subject.

Recruiters and Hiring Managers are seeking individuals with excellent facilitation skills at every level to move their organizations forward. Taking this course will ensure that you stand out from the crowd with demonstrable facilitation skills.

Digital Evidence - As part of creating this course, we have ensured that the certificate of completion is in digital format and can be downloaded on any device digitally. Course delegates will be able to attach the certificates of completion to their professional profiles on online platforms such as LinkedIn, Facebook, etc. and boost their professional profiles online.

Short Animated Videos Presentation - WayMaker Learning team have adopted a whiteboard animation technique to present this course in bite-sized video formats of an average of 120 seconds each (~2 minutes) for each topic, and you will quickly get the fundamental concepts and principles within each course without any distractions. We have found this presentation format to work well in retaining knowledge for individual learning purposes.

Your Instructor


Coach Alexia Baine
Coach Alexia Baine
Coach Alexia helps aspiring leaders in the technology sectors and those seeking pastures new in their careers using her AI-enabled capabilities. She is an experienced corporate communication and insight research analyst, specialising in stakeholder engagement, employee engagement, employer branding and change management.
She undertakes corporate communications consultancy assignments and conducts employee surveys, stakeholder surveys, social audits and other insight/organisational research and evaluation in support of her corporate clients.
Coach Alexia also has executive-level experience, which is backed up by an extensive background in organisational and human psychology.

Course Curriculum


  Lesson 2 - How Facilitators Work
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  Lesson 4 - Content and Process
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  Lesson 6 - Handling Controversial Issues
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  Lesson 7 - Listening for Common Grounds
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  Knowledge Assessment 1
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  Lesson 8 - Common Facilitation Techniques
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  Lesson 10 - Managing Divergent Perspectives
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  Lesson 11 - Building Agendas
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  Knowledge Assessment 2
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Frequently Asked Questions


When does the course start and finish?
The course starts now and never ends! It is a completely self-paced online course - you decide when you start and when you finish.
How long do I have access to the course?
How does lifetime access sound? After enrolling, you have unlimited access to this course for as long as you like - across any and all devices you own.
What if I am unhappy with the course?
We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us in the first 30 days and we will give you a full refund.

Get started now!